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Owned and operated by Outdoor Oasis Club, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. If you have not received tracking information within 3 business days, feel free to contact us with your order number.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and the return process, please refer to our Return Policy page or send us a message.
Can I exchange an item for a different option?
We are happy to help with exchanges within our return window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right outdoor sauna or furniture set for my space?
Start by measuring your patio, deck, or yard area where you plan to place the product. Our product pages include detailed dimensions and specifications. If you need personalized guidance, send us your measurements and we can offer suggestions.
What materials are used in your outdoor furniture and kitchens?
Our collections feature weather-resistant materials designed for long-term outdoor use, including treated hardwoods, rust-resistant metals, and durable stone composites. Each product page lists the specific materials and construction details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Quality Craftsmanship
Every sauna, furniture set, and outdoor kitchen is built with durable, weather-resistant materials for lasting enjoyment.
30-Day Returns
If something is not right, our 30-Day Returns policy gives you peace of mind with every purchase.
